FAQ
Frequently Asked Questions
1. Where is your store located?
Our store is located at:
41 Leigh Gardens, London, NW10 5HN, United Kingdom
2. What is Depsy’s return policy?
We accept returns within 30 days of delivery for both defective and non-defective items.
Returns are free, and no restocking fees apply.
All home décor products are eligible for returns and exchanges.
For full details, please visit our Returns & Refunds Policy page.
3. Will I receive a confirmation email when I place my order?
Yes. After placing your order, you will automatically receive a confirmation email to let you know your order has been successfully received.
4. How do I process a return?
To request a return, please contact us by email at support@depsy.co.uk.
We will send you a free downloadable Royal Mail return label to print and use for your return.
5. Are there any product exclusions or restrictions?
No. All items we sell in our Florals, Wall Decor, and Decorative Objects collections are eligible for returns or exchanges within the 30-day window.
We do not offer final sale items.
6. How do I sign up for emails and offers?
You can subscribe to our newsletter by entering your email on our website’s sign-up section.
You’ll receive updates on new arrivals, décor inspiration, and exclusive member offers.
Contact Information
– Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
– Phone: +44 2072 404158
– Email (Preferred): support@depsy.co.uk
– Office Address: 41 Leigh Gardens, London, NW10 5HN, United Kingdom